Outsourcing IT Services in Pakistan: A Preliminary Perspective

There is a body of research that suggests many Outsourcing IT Services in Pakistan are not delivering the benefits expected by client organizations.

In fact, the move towards outsourcing more core or strategic elements of the business coupled with the growing importance of greater collaboration with outsources is viewed as a way to achieve greater flexibility and agility.

These challenges and developments suggest that Outsourcing IT Services in Pakistan continues to be viewed overall as significant in the realization of business goals and strategies although there are many who are currently in existing outsourcing arrangements that are failing to deliver the benefits expected.

It is our belief that outsourcing can be an effective strategy however there are a number of aspects that have to be understood and actively managed both from the outset and throughout the life of the contract to realize the expected benefit for the clients' business.

The Right Blend

Having the right ingredients alone is not enough to form the basis of a successful recipe. Any memorable gastronomic experience has behind it an exact blend of quality ingredients and other elements including skills, experience, preparation, timing, tools and monitoring to ensure the delivery of a successful outcome for the customer. 

The objective of this article is not to describe an end to end process for Outsourcing IT Services in Pakistan; after all there are plenty of articles about that. It is looking to explore, from a client perspective, those aspects of the "outsourcing recipe" that we know from experience are often overlooked or undervalued and yet we believe are critical in terms of delivering the required value throughout the term of the contract.

Looking at these aspects in more detail will help those involved in the procurement and management of Outsourcing IT Services in Pakistan to better understand their existing outsource challenges and provide some insight into how to improve the successful prospects of future outsourcing ventures.